Customers are the most important part of any business. As a result, customer satisfaction is essential for success. Until now, businesses have measured customer satisfaction by conducting paper-based or web-based surveys. Aside from being old fashioned and inefficient, paper-based surveys are expensive because they require businesses to interpret and manually re-enter data into a computer system. Web-based surveys provide electronic data but rely on customers to complete a survey in their own time. In addition, if the survey URL is printed on a receipt, the sample is skewed to customers that made a purchase.
TabbleDabble’s customer satisfaction solution uses interactive touch screen devices to collect electronic data from customers at the time and place of their visit. Devices are mounted on walls, set on counter-tops, affixed to kiosks or administered in-hand by interviewers to give the added touch of a face to face interaction.
However, it doesn’t stop there! In addition to obtaining customer feedback, our solution also:
- Displays advertisements
- Registers customers for mailing lists
- Automatically sends a thank-you or follow up email
- Let’s the customer share your brand, product or business on popular social networking sites
Contact us to find out how we can help you exceed your customer satisfaction data collection goals while spending less than any available alternative.